On December 23, 2020, a customer from South Korea asked for an oil pan. At the beginning, the customer said that he needed to purchase 50 oil pans of 15L and 8L. After the quotation, the customer felt that the price was a bit high and unacceptable, and the product quality I don’t understand, the customer said that the quantity needs to be reduced, and decided to check the quality first before arranging a large quantity.

 

The customer finally decided to ask for 10 samples of 8L. The customer requested a black oil pan, 8L with handle, and 5pcs/carton packaging. According to the address given by the customer, the FOB price was quoted to the customer, and the customer accepted it. Payment was arranged later.

 

This time the customer has great intentions. We arranged the delivery for the customer within 5 days, and the customer is also very satisfied with our cooperation. This transaction is mainly because his customer needs are very clear, so the quotation is very close to the customer's expected price, so the customer can be retained for further negotiation and cooperation. Therefore, when we receive an enquiry from a customer, we should first search for customer information, understand the customer’s company, product, market price and other information, and then understand customer needs through dialogue with customers to help customers solve problems. Finally, the order is obtained through price negotiation.