Technical Support – FAQ
Frequently Asked Questions
Heavy Duty Truck & Bus Tire Changers
1. General & Order
Q: What types of tire changers do you offer?
A: We provide heavy duty truck/bus tire changers, vertical hydraulic tire changers, mobile roadside tire changers, and automatic models for professional garages.
Q: Are you a manufacturer or trading company?
A: We are a direct factory with independent production, R&D, and quality control systems.
Q: What wheel rim sizes do your machines support?
A: Most models fit 14″ – 26″ rims. Heavy duty versions can support up to 28″.
Q: Do you accept OEM/ODM?
A: Yes. We support custom logo, color, voltage, and structure modification.
Q: What is your MOQ?
A: 1 unit for trial order. Full container accepted for wholesale.
2. Machine & Technical Parameters
Q: What voltage is available?
A: 220V/380V/415V, 50/60Hz, single/three phase. Customizable for your country.
Q: What hydraulic oil should I use?
A: Anti-wear hydraulic oil ISO 46 is recommended.
Q: How much hydraulic oil does the machine need?
A: Normally 15L – 30L, depending on model. Please refer to the manual.
Q: What is the hydraulic working pressure?
A: Standard 16–20 MPa, adjustable.
Q: Can the machine handle tubeless / bus / wide-base tires?
A: Yes. Suitable for truck, bus, trailer, coach, and heavy-duty tires.
3. Installation & Operation
Q: Do you provide installation support?
A: Yes. We provide English manual + installation video + remote video guidance.
Q: Can you send engineers for on-site installation?
A: For bulk orders, overseas service is available (cost negotiable).
Q: How long does installation take?
A: Normally 1–2 hours with basic tools.
Q: Can one person operate the machine?
A: Yes. Our tire changers are designed for single-person operation.
Q: What are the main safety rules?
A: Keep hands away from working area; lock rim firmly; power off during maintenance.
4. Troubleshooting
Q: Machine has no pressure or weak lifting force
A: Check hydraulic oil level, filter, relief valve, or oil pump condition.
Q: Hydraulic oil leaking / oil seal failure
A: Replace oil seal, tighten joints, check hose damage.
Q: Motor does not start
A: Check power connection, voltage, emergency stop, fuse, or control button.
Q: Clamp arm or bead breaker not moving
A: Check valve block, pedal switch, cylinder, or air in hydraulic system.
Q: Machine noisy or shaking
A: Bleed air from hydraulic system; tighten loose parts; replace worn bearings.
Q: Rim cannot be locked tightly
A: Adjust jaws, replace jaw protectors, clean mounting surface.
5. Maintenance & Spare Parts
Q: How to maintain the tire changer?
A: Clean daily; grease moving parts weekly; check oil monthly; change oil yearly.
Q: Do you supply spare parts?
A: Yes. We provide full original spare parts: cylinder, seal kit, pedal valve, hose, motor, etc.
Q: How long do wearing parts last?
A: Normally 1–2 years depending on usage frequency.
Q: How to order spare parts?
A: Provide machine model + part name/picture/number, we will quote promptly.
6. Warranty & After-sales
Q: What is your warranty policy?
A: 1 year whole machine warranty; 3 years for core hydraulic parts (non-human damage).
Q: What is not covered by warranty?
A: Wearing parts, man-made damage, incorrect operation, unauthorized repair.
Q: How to claim warranty service?
A: Send photos/videos of the problem. We will confirm and send free replacement parts.
Q: Do you provide after-sales technical support?
A: Yes. 24h online support via WhatsApp and Email.
7. Shipping & Delivery
Q: What is the delivery time?
A: Normally 7–15 days after payment.
Q: What packaging do you use?
A: Export standard plywood case, waterproof and anti-collision.
Q: Can you ship to my country?
A: Yes. We support FOB, CIF, and door-to-door delivery.
Need more help?
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