On January 10, 2021, a customer from Ecuador contacted us and purchased wheel alignment. They need a set of wheel alignment with an automatic lifting version and they need to be shipped immediately. They require red, 220V, suitable for 10-22 feet tires, and want to arrange shipment within one month. The customer requires the English instruction manual. According to customer requirements. They requested an agent to transport it to Yiwu.

After the customer sent us the address of his agent. We calculated the transportation cost from the factory to the warehouse and quoted the appropriate FOB price to the customer. When the customer received the price, they gave us feedback and told us his target price. After discussing with the customer and the boss, we confirmed our final satisfactory price. Then, we provided PI to the customer and arranged payment the next day.

The transaction with the customer went smoothly, mainly due to the understanding of the customer's market, so the quotation was very close to the customer's expected price, so the customer could be retained for further negotiations and cooperation. Therefore, when we receive an enquiry from a customer, we should first search for customer information, understand the customer’s company, product, market price and other information, and then understand customer needs through dialogue with customers to help customers solve problems. Finally, the order is obtained through price negotiation.